Arbitration board for passengers

In the event of a dispute, our passengers have the option of contacting the recognized arbitration board for public transport (SÖP) in order to have problems and complaints clarified out of court: 

Web: Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Email:  schiffkontakt[at]
Phone: +49 (0)30 644 99 33-0
Mon - Fri 10 a.m. - 01 p.m. and 02 p.m - 04 p.m.