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Contact

If you have any questions about your trip with the FRS Syltfähre, do not hesitate to contact us.

We are happy to assist you and answer any questions about your trip by phone. If you wish, we can also make the booking for you. Please note that a service fee of €10 per booking applies. The best price is always available to you conveniently online, 24/7.

Exclusions: freight bookings, island residents, changes to existing bookings (e.g. additional services such as breakfast), agencies, coach groups, booking agents, and groups of 10 or more persons.

Norderhofenden 19-20, 24937 Flensburg 0461 864 601 [email protected]

Our service hours for telephone booking and support
Mon - Fri	06:00 am - 05:00 pm
Sat + Sun	08:00 am - 05:00 pm
Service hours for e-mail support: Mon - Thu 08:00 am – 05:00 pm Fri 08:00 am - 02:00 pm
Changed opening hours during Christmas and New Year
24.12.25	10:00 am – 01:00 pm
25.12.25	10:00 am – 05:00 pm
26. – 30.12.25	08:00 am – 06:00 pm
31.12.25	10:00 am – 03:00 pm
01. – 04.01.26	08:00 am – 06:00 pm
No e-mail support: 24 – 26.12.25 28 + 31.12.25 01 + 04.01.26

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category

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FRS

Strictly necessary

The FRS cookie is designed to hide the cookie bar after it has been verified

1 day to 30 days

Art. 6 (1) f) GDPR

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category

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strictly_necessary

Strictly necessary

Tools from the strictly necessary category are loaded.

Seven to 30 days.

Art. 6 (1) f) GDPR

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category

Purpose

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performance

Strictly necessary

By agreeing, tools are loaded from the performance category.

Seven to 30 days.

Art. 6 (1) f) GDPR

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category

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functionality

Strictly necessary

By agreeing, tools are loaded from the category functionality.

Seven to 30 days.

Art. 6 (1) f) GDPR

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category

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targeting

Strictly necessary

By agreeing, tools are loaded from the category targeting.

Seven to 30 days.

Art. 6 (1) f) GDPR

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Category

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__cfduid

Strictly necessary

It protects and accelerates any website online.

One year

Art. 6 (1) a) GDPR

Category

Purpose

Expires

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Strictly necessary

A free service from Google that helps protect our Sites from spam and abuse by keeping automated software out of the Sites. The Cookie uses a unique identifier for telling humans and computers apart.

Default setting is set to expire after 2 minutes but can be extended.

Art. 6 (1) a) GDPR

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Category

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Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit our Sites, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.

The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser

Art. 6 (1) a) GDPR

_ga

Performance

Used to distinguish users.

2 years

Art. 6 (1) a) GDPR

_gid

Performance

Used to distinguish users.

24 hours

Art. 6 (1) a) GDPR

_gat

Performance

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

1 minute

Art. 6 (1) a) GDPR

AMP_TOKEN

Performance

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

30 seconds to 1 year

Art. 6 (1) a) GDPR

_gac_<property-id>

Performance

Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.

90 days

Art. 6 (1) a) GDPR

Category

Purpose

Expires

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Performance

It manages JavaScript and HTML tags for tracking and analytics on our Sites and helps make tag management simple, easy and reliable by allowing us to deploy website tags all in one place. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances.

Expiry varies ranging from one day to two years depending on the Cookie.

Art. 6 (1) a) GDPR

Various DoubleClick cookies are set to display the online behaviour of our users.	Targeting	These cookies are placed by a third party (DoubleClick.net) and used for remarketing, reporting and the optimization of online advertising, including the selection of relevant advertisements.	14 days	Art. 6 (1) a) GDPR
IDE	Targeting	Contains a randomly generated User-ID. Google can use this ID to recognize the user across different websites and display personalized advertising.	1 Year	Art. 6 (1) a) GDPR